Privacy Policy

Information We Collect

We collect information in three ways: information you give us, information collected automatically, and information from third parties.

Information you provide

• Order details: your name, billing and shipping address, email address and phone number.
• Account details: if you create an account, your login details and order history.
• Communications: messages you send us by email, WhatsApp, Telegram or other channels, including any photos or order numbers you share.
• Marketing preferences: your email address if you subscribe to updates.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, links clicked and the date and time of your visit.
• Cookies and similar technologies: described in the “Cookies” section below.

Payment information

Payments are handled by third-party payment processors. We do not store your full card number or security code on our servers.

How We Use Your Information

We use your information to:

• Process, ship and deliver your orders, and send order confirmations and tracking updates.
• Respond to your questions and provide customer support.
• Take and process payments, and prevent fraud or unauthorized transactions.
• Verify eligibility, including confirming that purchasers are adults and that products are ordered for research purposes.
• Send you updates and offers, where you have agreed to receive them. You can unsubscribe at any time.
• Improve our Site, products and services, and keep the Site secure.
• Comply with legal obligations and enforce our terms.

Legal Bases for Processing

Where privacy law requires us to have a legal basis for using your information, we rely on one or more of the following:

• Contract: we need your information to fulfil your order.
• Legitimate interests: running and securing our business, preventing fraud and improving our services.
• Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.
• Legal obligation: where we must keep records or respond to lawful requests.

Cookies and Tracking

Cookies are small files stored on your device. We use them to keep the Site working, remember your cart, understand how visitors use the Site and improve performance.

• Essential cookies: required for the Site and checkout to work.
• Analytics cookies: help us understand which pages are useful and where we can improve.
• Marketing cookies: used only if we run advertising, to measure and show relevant ads.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the Site, such as the cart, from working.

How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed:

• Payment processors to take and secure payments.
• Shipping and logistics providers to deliver your order.
• Website hosting, analytics and email providers to operate the Site and send messages.
• Professional advisers, such as legal and accounting advisers, where necessary.
• Authorities, where required by law, court order or to protect our rights and the safety of others.

If our business is ever sold or reorganized, your information may be transferred as part of that transaction, and we will make sure it stays protected.

International Transfers

We serve customers in many countries, so your information may be processed in countries other than your own, which may have different data protection rules. Where required, we take steps to make sure your information stays protected when it is transferred.

How Long We Keep Information

We keep your information only for as long as needed for the purposes described in this policy, such as completing orders, handling returns and support, meeting tax and accounting obligations, and resolving disputes. When it is no longer needed, we delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (SSL) on our Site and restricted access to personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password for any account you create.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, in certain circumstances.
• Restrict or object to some ways we use your information.
• Data portability: receive your information in a common format.
• Withdraw consent to marketing or other consent-based processing at any time.
• Opt out of sale or sharing of personal information. We do not sell personal information.

To exercise any of these rights, contact us using the details in the “Contact Us” section. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. You also have the right to complain to your local data protection authority.

California residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct and opt out of the sale or sharing of your personal information. We will not discriminate against you for exercising these rights.

Marketing emails

You can unsubscribe from marketing emails at any time using the link in any email or by contacting us. We will still send essential messages about your orders.

Age Restriction and Research Use

Our Site and products are intended only for adults aged 18 or over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, please contact us and we will delete it.

All products sold by WelonPeptide are for laboratory research use only and are not for human or veterinary use. Nothing on this Site is medical advice.

Third-Party Links and Messaging Apps

Our Site may link to other websites, and you may choose to contact us through third-party apps such as WhatsApp or Telegram. These services have their own privacy policies and we are not responsible for their practices. Please review their policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If the changes are significant, we will take reasonable steps to let you know. Please check this page regularly.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: