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Questions about an order, a batch report or storage? Reach our support team directly using any of the options below.

Email Us

Best for order questions and batch documents.

support@welonpeptides.com
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Quick answers during business hours.

+852 9571 2990
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Support Topics

How Can We Help?

Pick the topic closest to your question. Many answers are available instantly, without waiting for a reply.

Orders & Shipping

Tracking, delivery times and changes to an order you have placed.

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Lab Reports & COA

Find the Certificate of Analysis and test results for your batch.

View lab reports

Storage & Handling

Guidance on keeping lyophilized material in good condition.

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Returns & Damaged Items

Report a problem within 48 hours of delivery with your order number.

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Business Hours

Checking hours...

    What to Expect

    < 24hEmail reply on business days
    48hWindow to report order issues
    Mon-SatSupport days

    Help us help you faster

    • Include your order number
    • Add the batch number printed on the vial label
    • For damaged items, attach clear photos
    Looking for a quick answer?Most questions are already answered on our FAQ page.
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    For research use only. Our team cannot provide medical advice or guidance on human or veterinary use of any product.